The Clark & Reid Companies

The moving industry has matured and The Clark & Reid Companies faced increasing competition from larger carriers, unpredictable corporate buyers, and flat pricing trends.

While other carriers reacted by cutting costs and scaling back IT investments, The Clark & Reid Companies embarked on an aggressive IT plan. The company believed there were competitive advantages through the strategic application of technology. Realizing that the company did not have the capacity nor expertise to execute on this plan alone, The Clark & Reid Companies depended on Caturano’s IT Consulting team to provide strategic vision and execute quickly on high profile projects.

Together with Caturano and Company, The Clark & Reid Companies chartered an IT Steering Committee to define the company’s IT vision and develop a process for managing the IT investment portfolio. Caturano and Company successfully took over the project management responsibilities for key initiatives, allowing The Clark & Reid Companies staff to focus on providing superior client service. One of the projects managed by Caturano and Company was the automation of the web based move procurement process. The project yielded a significant competitive advantage, in a hyper-competitive market, resulting in an increase of 20+% in a single quarter. This was accomplished without increasing staff or overhead.

Caturano and Company also implemented a centralized reporting platform that consolidates key reports and helps minimize data siloing. Moreover, with Caturano’s engineering support, The Clark & Reid Companies were able to implement an inventory control system for its fast growing Fine Furniture business and installed a new voice over IP phone system to replace an aging system.